TERMS & CONDITIONS
These Terms shall be incorporated in and form part of all Contracts for the provision of the Services. Bookings can be made through our website, by telephone, Chat, Online, and Email.
By accepting these Terms, you are also accepting the terms of our privacy policy, which can be found at https://www.filontransfers.eu/index.php/achilliontransfers.eu privacy policy sets out details of how we use the personal information you provide to us. We only use your personal information in accordance with our privacy policy.
We reserve the right to amend these Terms. Notice of amendments to these Terms shall be posted on our website.
These Terms shall be governed by and construed in accordance with Greek law and the parties agree to submit to the exclusive jurisdiction of the Courts of Greece.
A person who is not a party to any Contract shall not have any rights under or in connection with it.
VEHICLE TYPE
It is the passenger's responsibility to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and luggage. Vehicle types can be found on our Fleet
BOOKING
All phone bookings are taken with great care and detailed attention to ensure accuracy is maintained.
We will send e-mail confirmations to all of our passengers, provided they have included a valid e-mail id with their booking. This will include phone, Call, Chat, online bookings
Some of the bookings via call may be recorded for training monitoring and verification purposes.
We will not be held liable for any incorrect information provided by customers or client.
We may, in our absolute discretion, decline to accept any Booking
PRICE
We shall be entitled to vary the Price List from time to time.
We shall change the quoted price if it's quoted wrong by website or by our staff member with 4 hours prior notice to passengers.
PAYMENTS
Payment can be made by following methods:
To the driver Cash/Credit/Debit card (Master/Visa).
WAITING TIME CHARGES
All pickups from the airports and cruise ports are allowed 60 minutes free waiting time from the landing time/docking time. Any further waiting time will be only after contact with the client. Pickups from home, hotel, offices and other venues are allowed 20 minutes from the actual booked time.
ADDITIONAL PASSENGERS AND LUGGAGE
Additional passengers and luggage may be added with the permission of Hoteltaxi.gr control to the car ordered and extra cost will be applied if vehicle upgraded according to our fleet but not exceeding the numbers per vehicle type ordered.
ANIMAL TRANSPORTATION
Customers must inform us at the time of making a booking if the Customer or any Passenger wishes to carry any domestic animals in any Passenger Vehicle. All domestic animals must be carried in a suitable locked box or cage, if appropriate and/or be suitably restrained. We reserve the right to cancel.
ROUTE
If any customer request to follow a route other than our chosen route, additional Charges may be applied by provider.
Our system chooses a route with minimum kilometers and time.
The driver will take the route to a destination by considering the following Facts: the traffic, time, road closures, and diversions according to live traffic and with best of his knowledge.
BOOKING CANCELLATIONS
For cash bookings there will be no charges applicable for cancellations notified prior to 12 hours of the pickup time.
Any booking made on the basis of paying cash to the driver secured with a credit card or debit card will be charged the full fare in the event of Cancellations notified less than 12 hours.
MISSED FLIGHTS
If the passenger missed a flight this information must be informed to us immediately so that we will notify the driver not to enter the airport for that pick up. However if the passenger wishes to take a later flight we will provide the service at no extra cost.
NO SHOW
No show is defined as follows: If passenger booked with Athens official taxi a private hire car and failed to meet the driver on pick up time, this will include home, Hotel and other private address or any airport, cruise port, stations. This will include wrong date wrong time bookings.
If a passenger books a pick up from an airport and fails to meet the driver
In the arrival hall at designated "Meeting point" This means that the driver will wait in the arrival hall up to 1 hour from the pickup time according to flight landing time and if the passenger fails to meet Within this time limit or make contact to inform their status at the airport Will be considered as a no show.
LIABILITIES
The company accept no liability for the severe traffic delays, Road closures, Extreme and poor weather conditions.
The company accept no liability for unconfirmed transfers without booking Reference Number.
In the case of lost or damaged Goods, loss of flights, trains, cruise or any other loss (including where relevant luggage of Customers travelling in Passenger Vehicles), our liability shall not exceed €100 unless the Customer has notified us that the Goods have a value in excess of €100 and we have agreed in writing to be responsible for the repair or replacement of the Goods up to a greater value and the Customer shall indemnify us against any Passenger claiming sums in excess of such limits.
The Customer agrees to indemnify and keep us fully indemnified from and against any direct and indirect losses, claims, expenses, damages or liability whatsoever incurred or suffered by us as a result of the negligence, acts or omissions or default under the Contract by the Customer, or its employees, agents or subcontractors or any Passengers.
We shall not be liable to the Customer for any loss of anticipated savings, business revenues, loss of agreements, loss of opportunity or loss of business or profits whether categorised as direct or indirect or any indirect, special or consequential loss (including losses arising from business interruption, wasted management time, loss of goodwill, data and all other such loss whether or not arising in the normal course of business).
We shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any delay in performing any of our obligations under the Contract.
We shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any failure to perform any of our obligations under the Contract if the delay or failure was due to any circumstances or cause beyond our reasonable control.
In relation to Network Bookings, we shall to the extent permitted by law, not be liable in any way whatsoever in respect of any claim regarding the provision of the fulfilment or for any act or omission of any Fulfilment Partner.
We shall, in no event, have any liability in respect of any claim, howsoever arising, that is not notified to us by the Customer, in writing, with sufficient particularity, to identify the nature and the quantum of the claim within fourteen (14) days of the occurrence of the circumstances giving rise to the claim.
The Customer acknowledges that the limitations on our liability as set out are fair and reasonable in the circumstances and have been taken into account and reflected in the level of the Charges.
Provider cannot be held responsible for any liabilities such missing the flight for sub-contracted transfers.
We do not accept any responsibility for the loss of or damage to any luggage which is transported in a Passenger Vehicle. We accept no liability for any loss or damage caused to a bicycle under any other circumstance. The Customer acknowledges and accepts that any luggage and/or bicycle stored in the Passenger Vehicle may move around during the journey and accordingly the Customer (and any Passengers) should take extra care when opening the luggage compartment of the Passenger Vehicle.
We shall, in no event, have any liability in respect of any claim, howsoever arising, that is not notified to us by the Customer, in writing, with sufficient particularity, to identify the nature and the quantum of the claim within fourteen (14) days of the occurrence of the circumstances giving rise to the claim.
LOST PROPERTY
We shall not be responsible for any property left by Passengers in any Passenger Vehicle. Where property is found in a Passenger Vehicle it will be stored by us for a period of 28 days and there after we shall be entitled to return, sell, destroy or otherwise dispose of such property as we, in its absolute discretion, see fit.
Passenger is responsible to arrange pickup for his lost property, book a courier service or book an alternative service such as private hire to drop the lost property at customer's house.
PASSENGERS
Passengers are not permitted to smoke in any Passenger Vehicle (including using Electronic cigarettes).
Passengers shall not play any musical instrument or broadcast recorded music in any Passenger Vehicle except with our written permission.
Passengers shall not consume alcohol in any Passenger Vehicle and we and the Driver reserve the right to decline carriage to any Passenger and/or require a Passenger to alight from a Passenger Vehicle who, in our opinion, is intoxicated.
The transportation of luggage in a Passenger Vehicle shall be permitted at our absolute discretion. Passengers shall remain responsible at all times for their luggage and/or bicycle and shall load and unload their own luggage and/or bicycle. Subject to clause 3.2.7, we may assist the Customer with the loading and unloading of his/her luggage and/or bicycle from the Passenger Vehicle, at our sole discretion.
Passengers are required to comply with current customs laws and regulations and we shall not be responsible for any delays caused by any failure to comply with the same.
All Passengers are required to use seatbelts at all times.
We will not allow unaccompanied Minors of less than 11 years of age to travel alone in a Passenger Vehicle. In exceptional circumstances and subject to the parent/guardian's consent we may allow Minors over the age of 11 to travel unaccompanied. When making a Booking for any unaccompanied Minor the Customer must inform us that an unaccompanied Minor will be travelling. We do not accept any additional responsibility for any Minor who travels unaccompanied in a Passenger Vehicle.
We reserve the right to refuse to transport or cease to transport any Passenger who behaves in a disorderly, inappropriate (including excessive physical contact or display), threatening or abusive manner or who, in our absolute discretion, we consider a nuisance or a danger to our employees, agents, subcontractors or to fellow Passengers and may require such a Passenger to alight from a Passenger Vehicle. We are committed to providing Services in accordance with the Equality Act 2010. We may assist any Passenger who is not capable of boarding and alighting a Passenger Vehicle unaided, at our sole discretion but at the Passenger's risk.
The Customer shall be liable for any damage caused by Passengers to any Passenger Vehicle.
Subject to the following provisions except in respect of death or personal injury caused by our negligence, or that of our servants or agents, our liability to the Customer for loss and/or damage caused by the negligence of us and/or our servants or agents, or otherwise which arises out of or in connection with the provision of the Services or their use by the Customer shall be limited as follows:
We shall use reasonable endeavours to provide a Passenger Vehicle which is in good working order and of the type specified by the Customer (and in the event that such a Vehicle is not available, a reasonable alternative vehicle) within any time for so doing given by us or within a reasonable time.
Provider shall use other sub-contracted licensed companies to provide service on time.
We reserve the right to subcontract or delegate in any manner any or all of our obligations under any Contract to any third party or agent.
CHILD SEAT, INFANT SEAT, BOOSTER SEAT
Our Saloon and Estate Cars are not carrying any seat, Customer's need to book an MPV car for any Seat.
We make our every effort to ensure child seats are available, we cannot guarantee suitability for your child, or availability for your journey. Usage of child seats is entirely at the passenger's discretion, and we cannot be held responsible or liable for their usage.
COMPLAINTS
Any complaints relating to the Services shall be addressed to us and made in writing within 14 days of the event giving rise to the complaint.
Termination of a Contract shall be without prejudice to any rights and/or obligations of us and/or the Customer accruing prior to the date of such termination.
Privacy Policy
Hoteltaxi.gr is committed to ensuring that your personal information is treated with respect.
How do we protect your information?
We only use your information to fulfill our obligations to you and for management purposes.
We will only disclose sufficient information to our drivers and subcontractors to enable them to provide the required service.
We will never sell or disclose your information to any third party unless required by authorities.
We use a security certificate to protect your personal information.
Our staff have access only to the information needed to do their job.
What kind of information do we collect?
Any information you submit on a form can be collected and stored by the web or database server in order to improve our operations and provide the best possible service.
As with most websites, we automatically collect some information about your computer to analyze how our customers use our site. This information includes the IP address and details of your web browser.
Email and site communications are archived until they are no longer required and are immediately deleted upon completion of your request.
Do we use cookies?
Yes. Cookies are required to provide interactive functionality.
What information do we send?
Messages generated while using our site, such as booking confirmations, clarification emails (where required), until your request has been processed.
Emails that inform you of the progress of your booking.
If you have any questions or concerns about how to use your information, please contact our Control Center at This email address is being protected from spambots. You need JavaScript enabled to view it.